Frequently asked questions

Refunds/Returns Policy Please note that festival costumes are custom-made items therefore once a down payment is made, it is non-refundable. Additionally, information inputted by you, the customer, will be considered as final and as such there will be: NO exchange or switching of sections NO changing of measurements or sizes NO costume transfer NO Returns accepted Under no circumstances will refunds or credits be issued.

All costumes must be collected at the distribution centre by the owner. You must present a valid form of identification at the time of collection. Alternatively you may authorise another person to collect on your behalf. We must be notified in advance of the person collecting on your behalf via email, and they must present a valid form of identification. The costume distribution schedule will be emailed to all participants, posted to the troupe's website and/or advertised on our various social media platforms. Different sections may have different distribution dates. The final date of costume distribution will be advised by the troupe, after which all uncollected costumes are no longer available.

Participants who fail to pay the full monies by the due date will forfeit any and all monies initially paid as partial payments to the costume price. No exceptions allowed! Costumes remain the property of the troupe until paid in FULL and collected.

Participants are required to pay a non-refundable deposit to successfully register and completed costume booking. This non-refundable deposit is a standard cost which is mandatory regardless of the price of the costume. The balance of monies due for the selected costume(s) can be paid on or before the advertised date for final payment deadline outlined below prior to collection and can be paid as follows: In person (Cash, ATH) In person Payments can be made at Radio Doctor Sales to help avoid online fees. After initial payment, the second payment is due on or before 15 June 2026. See Full Payment Schedule Below. Registration - Upon Registering Installment 1 - 30 May 2026 Installment 2 - 15 June 2026 Installment 3 - 30 June 2026 Final Payment - 15 July 2026 Persons registering on or after 30 May 2026 is require to pay Registration fee plus Installment 1.